Onsite training with customer, after purchase;
Complaint verification in store or in-house before product collection is arranged
Handling of nuisance calls, filtering the customer education complaints and the technical ones, in other words a stock clerk can send the customer to us if the stock clerk has a feeling that it’s a C.E. problem;
Reduction in service complaints;
Installation of products if necessary, examples - washers from the tap, DSTV, plasma, LCD, LED tuning, DVD, Home theatre wiring at an extra charge;
•Repeat training to customers at a lower price ONCE OFF;
•Provision of detailed, user friendly manuals (at the customer’s request at an additional cost);
•In depth assistance & professional advice on any of the above products during branch or store promotional days (charged at a negotiable hourly rate);
•As the consumer protection law will be coming into effect shortly, it is extremely important that advanced product knowledge must be given to sales staff.